hepic features#

hepic is designed to provide comprehensive monitoring, troubleshooting and performance analysis of VoIP & WebRTC.

Here are some of the features our Customers love and use daily to accelerate their operations:

📞 Real-time VoIP Call Monitoring#

• Live monitoring and correlation of all ongoing SIP/ISUP VoIP sessions.
• Granular RTP quality metrics such as jitter, latency, packet loss, and MOS (Mean Opinion Score).
• Call detail records (CDR) ingestion and generation for detailed analysis and reconciliation.

🕵️‍♂️ Packet Capture and Analysis#

• Ability to passively capture and analyze VoIP protocol packets in real-time.
• Deep packet inspection (DPI) and extraction for protocol-level troubleshooting of VoIP protocols.
• Call flow visualization to diagnose and analyze SIP, SDP, RTCP, RTP, DTMF and other protocol flows.

🕵️‍♂️ Distributed Correlation#

• Ability to efficiently correlate complex session flows across multiple vendors and sites.
• Programmable pipelines to detect, join and deduplicate complex session forking scenarios.
• Dynamic Tagging and Aliasing of Services, Servers and Trunks to power faster investigations.

⏰ SLA Monitoring and Alarms#

• Tracks adherence to Service Level Agreements (SLAs) by monitoring KPIs (Key Performance Indicators).
• Alarm system to notify administrators when call quality degrades or SLAs are violated (Grafana).
• Threshold-based alerting with customizable conditions based on real-time traffic capture.

📊 Time Machine and Reporting#

• Access historical call data and packets for long-term trend analysis and investigation.
• Generate customizable reports on network performance, user experience, and call quality.
• Data visualization through dedicated telecom centric panels for quick call insights.

🔄 Multivendor Compatibility#

• Natively integrated in hundreds of Open-Source and Commercial VoIP products (HEP).
• Supports monitoring for multiple VoIP vendors and solutions in parallel.
• Vendor-agnostic platform allowing seamless integration with existing VoIP infrastructures.

📈 Scalability and High Availability#

• Designed for scalable deployments across large VoIP networks.
• Redundancy and high availability features for mission-critical systems.
• Unlimited storage capacity at database level without extra costs.

🔐 Security and Compliance#

• Monitors for security threats such as toll fraud, SIP attacks, and VoIP phishing.
• Helps ensure compliance with industry regulations and security standards.

🌐 Service Quality Monitoring#

• Provides insights into overall service health and on any impact on VoIP performance.
• Bandwidth efficient design to analyze millions of concurrent calls and streams.

🔗 Integration and API Access#

• Offers an API for integration with third-party tools like NMS (Network Management Systems) or dashboards.
• Enables custom workflows and automation for VoIP operations.
• Provides many opensource extensions for custom integrations with the platform.

🖥️ User-friendly Interface#

• Web-based UI with easy-to-navigate dashboards.
• Provides a customizable layout to prioritize key metrics and insights.
• Designed for all Tiers of Support from rookie to senior expert.

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Our features make Hepic a powerful tool for VoIP service providers and network operators to monitor service quality,
improve troubleshooting efficiency, and meet SLAs using powerful analytics and leveraging opensource integrationss.